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Account setup

Your account settings control what customers see and how 24Mason handles new work.

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Business profile

Keep this simple and accurate:

• Business name
• Main trade
• Service area
• Website copy
• Contact information

Use words your customers use. If customers search for “lawn mowing” more than “grounds maintenance,” use “lawn mowing.”

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Hours

Set realistic hours for customer booking and reminders. If you answer emergency calls after hours but only book normal jobs during business hours, keep those workflows separate.

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Service area

Service-area rules protect your drive time. A good setup includes:

• Your main working area
• Any neighborhoods or towns you avoid
• Whether out-of-zone customers are warned or blocked

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Customer-facing defaults

Review anything a customer can see:

• Business name
• Reply language
• Booking confirmation text
• Reminder text
• Website headline
• Service names

Short, direct language works best.