Phone and SMS

24Mason gives each business one number for voice, SMS, and customer photo intake.

What the number is for

Use your 24Mason number for:

Customer calls
Customer texts
Booking questions
Job photos
Owner questions about schedule and jobs

AI phone agent

The AI phone agent can answer calls, collect job details, and help move a customer toward booking. Keep your business profile accurate so the agent has the right services, hours, and service area.

SMS

SMS is used for transactional messages, including confirmations, reminders, customer replies, and owner notifications. Use direct language. Customers should immediately know who is texting them and why.

Photo intake

Customers and crew members can text photos to the business number. Photos can be used for jobs, quotes, and website/gallery workflows.