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Phone and SMS

24Mason gives each business one number for voice, SMS, and customer photo intake.

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What the number is for

Use your 24Mason number for:

• Customer calls
• Customer texts
• Booking questions
• Job photos
• Owner questions about schedule and jobs

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AI phone agent

The AI phone agent can answer calls, collect job details, and help move a customer toward booking. Keep your business profile accurate so the agent has the right services, hours, and service area.

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SMS

SMS is used for transactional messages, including confirmations, reminders, customer replies, and owner notifications. Use direct language. Customers should immediately know who is texting them and why.

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Photo intake

Customers and crew members can text photos to the business number. Photos can be used for jobs, quotes, and website/gallery workflows.