> ## Documentation Index
> Fetch the complete documentation index at: https://help.24mason.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Common issues

> Fix common 24Mason setup issues including DNS and old website conflicts, blocked booking-page customers, confusing SMS messages, and generic website copy.

# Common issues

Start with the customer-facing flow. If a customer cannot book, call, or understand the site, fix that first.

## My domain still shows my old website

Check DNS for conflicting old records.

Common causes:

* Old website A records are still present.
* `www` points to the old host.
* Browser or DNS cache has not expired yet.
* The custom domain has not been added to the hosting project.

## My booking page blocks a valid customer

Check:

* The customer's address spelling
* Your service-area boundary
* Whether out-of-zone bookings are set to warn or block
* Whether the service is available for that area

## Customers are confused by SMS

Make sure the message says:

* Business name
* Reason for the message
* Next step
* How to reply or opt out when required

## My website copy feels generic

Use concrete service language.

Instead of:

> We provide quality property solutions.

Use:

> Weekly lawn mowing, spring cleanups, and snow removal in the east metro.