> ## Documentation Index
> Fetch the complete documentation index at: https://help.24mason.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone and SMS

> How the 24Mason business phone number handles customer calls, SMS replies, the AI phone agent, transactional messages, and customer photo intake.

# Phone and SMS

24Mason gives each business one number for voice, SMS, and customer photo intake.

## What the number is for

Use your 24Mason number for:

* Customer calls
* Customer texts
* Booking questions
* Job photos
* Owner questions about schedule and jobs

## AI phone agent

The AI phone agent can answer calls, collect job details, and help move a customer toward booking.

Keep your business profile accurate so the agent has the right services, hours, and service area.

## SMS

SMS is used for transactional messages, including confirmations, reminders, customer replies, and owner notifications.

Use direct language. Customers should immediately know who is texting them and why.

## Photo intake

Customers and crew members can text photos to the business number. Photos can be used for jobs, quotes, and website/gallery workflows.